Acharya Prashant addresses a bank manager's dilemma regarding non-performing staff and the subsequent scolding from superiors. He advises that if someone needs help, it should be provided. The agitation felt from being scolded by headquarters is a key issue. Once a job is accepted, one enters a system where being scolded and scolding others is an inescapable part. The senior officer is simply doing their job. Therefore, the first step is to not be bothered by such reprimands. Regarding the staff who do not work, Acharya Prashant suggests looking into their lives. He explains that intervening solely because their non-performance causes personal trouble is a selfish approach. A person who takes a salary without working cannot be truly happy and is likely suffering internally. Unlike an animal, for whom free food is a boon, a human has a sense of righteous duty (dharma). A human's dharma is to eat honestly earned bread. Those who consume dishonest bread are themselves suffering. He recommends approaching the non-performing staff not as a superior but as a fellow human being. He suggests having an open conversation about their life, not just their work performance, asking them directly, "Are you happy like this?" Their poor performance is a manifestation of a larger story in their life, as the quality of one's life reflects in their work. This approach might be startling but could touch a deeper chord. He illustrates this by saying a government job is a complete lifestyle, which even includes a "government wife." The core of the problem is the employee's inner suffering, which manifests as poor work performance. The incompetence seen in the office is the cry of an afflicted person. Viewing the employee as an officer will lead to a desire to punish, but seeing them as a human will lead to a desire to provide medicine. Punishment can be a part of the remedy, but the intention should be to heal, not to seek revenge. To have a meaningful relationship with others, one must first set aside their own pain and suffering.