Acharya Prashant explains that true devotion begins with the realization of one's own incompleteness and restlessness. While many acknowledge their inner suffering, few fulfill the second condition of devotion: identifying the true cause of this restlessness. He asserts that people often blame external circumstances—such as financial status, health, or relationships—for their misery. However, the speaker clarifies that the actual cause of restlessness is not an external object but the experiencer itself. The one who is restless is the source of the restlessness, and failing to recognize this prevents one from progressing on the path of devotion.