Acharya Prashant addresses the issue of impulsive reactions and anger in conversations. He explains that such reactions often stem from a sense of fear and insecurity. Using the analogy of a zoo, he points out that we can observe animals calmly because there is a protective barrier. Similarly, if one is established in their own self and feels secure, they can view the irrational behavior of others as the natural movements of 'animals' or 'processes' rather than personal attacks. He suggests that when someone behaves absurdly or offensively, one should view it with wonderment or amusement, as if watching a comedy like Charlie Chaplin, rather than taking it personally. By realizing that the ego is a social construct and that one's true inner self is beyond external harm, the need to react impulsively diminishes. The discussion further explores the idea that people are often driven by their biological programming and lack conscious awareness, making them more like 'processes' or 'inanimate objects' than conscious individuals. Acharya Prashant advises that instead of getting angry at someone's predictable, programmed behavior—like a rooster crowing or a dog barking—one should recognize their 'compulsion' and respond with compassion or detached observation. He also touches upon the professional dilemma of being a 'service provider' versus a 'true doctor' or 'teacher.' While a service provider might prioritize pleasing the client for profit, a true professional focuses on the actual well-being of the person, even if it requires being firm or stern. Ultimately, the goal is to ensure that one's actions, including anger, are selfless and aimed at the genuine improvement of the other person, rather than being a mere vent for personal frustration.